A forum is a good tool to provide to your visitors since it gives them the opportunity to post comments, reactions, and issues as well as discuss with you or with their fellow visitors.
Forums also gives your site a sense of community that lets your visitors interact with each other.
It is also a good "Search Engine Optimizer" since you don't have to provide all the content in your website. The search engines love fresh content and since active forums have continues new and regular posts, it helps boost your site to rise in search engine rankings.
Also, the topics discussed will also be picked-up by the robots of search engines. Hence, even if your are not optimizing your website for a particular keyword or keyphrase, you may still be seen in search engine results due to the posts of your visitors.
It is also an avenue to expand your site. If your forum starts rolling, your website will grow on its own.
If you need to add forums on your website, you can try several free forum softwares like Simple Machines (http://www.simplemachines.org/) and phpBB (http://phpbb.org/).
You can also use vBulletin (https://www.vbulletin.com/) which you can purchase at US$100-180 each.
You can easily install a forum and expand your site. You can then give your visitors a chance to interact with each other, post questions, post answers, join discussions and build a virtual community.
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